Privacy Policy

1. Introduction

Despeinalb ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website despeinalb.com, use our services, or participate in our public speaking courses.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Register for our courses or services
• Subscribe to our newsletter
• Contact us via forms, email, or phone
• Participate in surveys or feedback sessions
• Apply for employment with us

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Professional information (job title, company, industry)
• Educational background and experience level
• Payment information (processed securely through third-party payment processors)
• Course preferences and goals
• Communication preferences

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website or source
• Device identifiers and characteristics

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through our cookie management system or your browser settings.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

3.1 Service Delivery

• Providing and managing our public speaking courses
• Processing registrations and payments
• Delivering course materials and resources
• Facilitating communication between instructors and students
• Providing customer support and responding to inquiries

3.2 Communication

• Sending course confirmations and updates
• Delivering newsletters and educational content (with your consent)
• Notifying you about new courses or services
• Conducting surveys and collecting feedback

3.3 Business Operations

• Analyzing website usage and improving our services
• Detecting and preventing fraud or security threats
• Complying with legal obligations
• Maintaining business records

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area, we process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to provide our services
• Legitimate Interests: Improving our services and business operations
• Consent: Marketing communications and optional cookies
• Legal Compliance: Meeting regulatory requirements

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processing companies
• Email marketing platforms
• Website hosting and analytics providers
• Customer support tools

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Investigate fraud or security issues
• Protect the safety of our users or the public

5.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication protocols
• Employee training on data protection
• Secure backup and recovery procedures

However, no internet transmission is completely secure, and we cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specific retention periods include:

• Course participants: 7 years for business and tax records
• Newsletter subscribers: Until you unsubscribe
• Contact inquiries: 3 years from last contact
• Website analytics: 26 months maximum

8. Your Rights and Choices

8.1 Access and Control

You have the right to:

• Access your personal information we hold
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent for optional processing

8.2 Communication Preferences

You can:

• Unsubscribe from marketing emails using the link in each message
• Update your communication preferences by contacting us
• Opt out of cookies through our cookie preference center

8.3 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days (or as required by applicable law).

9. International Data Transfers

If you are located outside Australia, your information may be transferred to and processed in Australia, where our servers and primary business operations are located. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Consent where appropriate

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately, and we will delete such information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of material changes via email or website notice
• Obtain your consent for material changes where required by law

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Australian Privacy Principles Compliance

As an Australian business, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988. This includes:

• Transparent collection and handling of personal information
• Implementing reasonable security measures
• Providing access to and correction of personal information
• Handling complaints and data breaches appropriately

If you are not satisfied with our response to your privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.