Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit our website. They contain information that is transferred to your device's hard drive and help us recognize your device when you return to our website.

Cookies are widely used to make websites work more efficiently and to provide information to website owners about how users interact with their sites.

2. How We Use Cookies

Despeinalb uses cookies to enhance your browsing experience, analyze website traffic, and provide personalized content. We use cookies for the following purposes:

• Essential functionality: Enabling core website features and security
• Performance analysis: Understanding how visitors use our website
• User preferences: Remembering your settings and choices
• Content personalization: Providing relevant content and recommendations
• Marketing effectiveness: Measuring the success of our advertising campaigns

3. Types of Cookies We Use

3.1 Necessary Cookies

These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of necessary cookies.

3.2 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and services.

• Google Analytics: Tracks website usage, traffic sources, and user behavior
• Page view tracking: Monitors which pages are most popular
• User journey analysis: Understands how users navigate our site
• Performance monitoring: Identifies technical issues and improvements

3.3 Functional Cookies

These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we use on our pages.

• Language preferences: Remember your language selection
• Location data: Provide location-relevant content
• Form data: Remember information you've entered in forms
• Accessibility settings: Maintain your accessibility preferences

3.4 Marketing Cookies

These cookies are used to track visitors across websites to display relevant and engaging advertisements. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

• Advertising networks: Show relevant ads on other websites
• Social media pixels: Track social media campaign effectiveness
• Retargeting cookies: Show ads to previous website visitors
• Conversion tracking: Measure advertising campaign success

4. Third-Party Cookies

We may allow certain third-party companies to place cookies on your device through our website. These companies may collect information about your online activities across different websites.

4.1 Third-Party Services We Use

• Google Analytics: Website traffic analysis and reporting
• Google Ads: Advertising campaign management and tracking
• Facebook Pixel: Social media advertising effectiveness
• LinkedIn Insight Tag: Professional network advertising
• YouTube: Video content embedding and analytics

4.2 Third-Party Privacy Policies

Third-party cookies are governed by the privacy policies of the respective companies. We recommend reviewing their policies:

• Google Privacy Policy
• Facebook Privacy Policy
• LinkedIn Privacy Policy

5. Cookie Duration

Cookies may be temporary (session cookies) or persistent (permanent cookies):

5.1 Session Cookies

These cookies are deleted when you close your browser. They help us:

• Maintain your session during your visit
• Remember items in your shopping cart
• Keep you logged in while browsing
• Maintain your language and region preferences

5.2 Persistent Cookies

These cookies remain on your device for a set period or until you delete them. They help us:

• Remember your preferences between visits
• Provide personalized content and recommendations
• Analyze long-term website usage patterns
• Measure the effectiveness of our marketing campaigns

6. Managing Your Cookie Preferences

6.1 Cookie Consent Manager

When you first visit our website, you'll see our cookie banner allowing you to choose your preferences. You can:

• Accept All: Allow all cookies for the best experience
• Necessary Only: Use only essential cookies
• Custom Settings: Choose specific cookie categories

You can change your preferences at any time by clicking the "Cookie Preferences" link in our website footer.

6.2 Browser Settings

You can also control cookies through your browser settings. Most browsers allow you to:

• View and delete existing cookies
• Block cookies from specific websites
• Block all cookies (not recommended as it may affect functionality)
• Set preferences for different types of cookies

6.3 Browser-Specific Instructions

For specific instructions on managing cookies, please refer to your browser's help documentation:

• Google Chrome
• Mozilla Firefox
• Safari
• Internet Explorer
• Microsoft Edge

7. Mobile Devices and Apps

If you access our website through a mobile device or app, we may also collect information through mobile-specific technologies:

• Mobile device identifiers: Unique identifiers for advertising and analytics
• Location services: GPS and network-based location data (with permission)
• Push notifications: Communication preferences for mobile alerts
• App usage analytics: How you interact with our mobile applications

You can manage these preferences through your device settings or by uninstalling our mobile applications.

8. International Transfers

Some of our cookie data may be processed by third-party services located outside of Australia. We ensure that appropriate safeguards are in place for international data transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses with service providers
• Binding corporate rules for multinational companies
• Your explicit consent where required

9. Cookie Security

We implement appropriate security measures to protect cookie data:

• Encryption: Sensitive cookie data is encrypted
• Secure transmission: Cookies are transmitted over secure connections
• Access controls: Limited access to cookie data within our organization
• Regular audits: Periodic reviews of cookie usage and security practices

10. Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect cookie data from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

11. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will:

• Post the updated policy on our website
• Update the "Last Updated" date at the top of this policy
• Notify you of material changes through our website or email
• Obtain your consent for significant changes where required

12. Do Not Track Signals

Some browsers include a "Do Not Track" feature that sends a signal to websites you visit indicating you do not wish to be tracked. Currently, there is no standard for how websites should respond to these signals. We continue to monitor developments in this area and may update our practices accordingly.

13. Your Rights Regarding Cookies

Under applicable privacy laws, you may have rights regarding cookies and tracking technologies, including:

• Right to be informed: Clear information about cookie usage (provided in this policy)
• Right of access: Information about what cookies are stored on your device
• Right to object: Object to certain types of cookie processing
• Right to withdraw consent: Change your cookie preferences at any time
• Right to data portability: Receive cookie-related data in a portable format

14. Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact us:

15. Complaints

If you believe we have not handled your cookie-related concerns appropriately, you may:

• Contact our Privacy Officer directly at [email protected]
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
• Contact relevant data protection authorities in other jurisdictions if applicable

16. Additional Resources

For more information about cookies and online privacy, you may find these resources helpful:

• Office of the Australian Information Commissioner (OAIC)
• All About Cookies
• Your Online Choices Australia
• Google Analytics Opt-out Browser Add-on